Warranty of non-compliant products

9.1 The Seller is responsible for any defects in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian legislation.

9.2 The warranty period is 2 years from the moment of delivery of the goods. If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person acting on the site for purposes unrelated to any business or professional activity carried out), this guarantee is valid provided that the following conditions are respected:

  • the defect occurs within 24 months from the date of delivery of the products;
  • the Customer makes a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was recognized by the latter, unless this is contrary to the prevailing mandatory rules of the customer's habitual country of residence;
  • after entering the Order Status, the Customer correctly fills out the Online Return Form.

9.3 In particular, in the event of non-compliance, the Customer who has concluded the contract as Consumer will have the right to obtain the restoration of conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract with respect to the disputed goods and the consequent return of the price.

9.4 All return costs for defective products will be borne by the Seller.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.